Job Description
Join our award-winning beachfront resort as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences at our premier Virginia Beach location. This entry-level role offers comprehensive training, competitive benefits, and clear pathways for advancement within our growing hospitality brand.
Responsibilities
- Provide warm, professional check-in/check-out services for resort guests
- Manage room reservations, bookings, and rate adjustments with precision
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize property management systems (Opera/PMS) efficiently
- Uphold resort standards for cleanliness, safety, and brand consistency
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and problem-solving aptitude
- Must pass background check and drug screening