Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent. Be the first point of contact for discerning guests, delivering exceptional service that defines the Grand Beacon experience. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and room assignments using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and concierge services to enhance guest stays
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid Massachusetts driver's license preferred
- Flexibility to work evenings, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued