Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium downtown Indianapolis location. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation systems, and hotel operations. Join our award-winning team and grow within the luxury hospitality industry.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Resolve guest inquiries with professionalism
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and welcoming lobby environment
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced settings
- Positive attitude and service-oriented mindset
- Flexibility to work evenings/weekends
- Valid driver's license (for airport runs)