Job Description
Join the heart of New Orleans hospitality at the Grand Orleans Hotel! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in our iconic French Quarter location. As the first point of contact, you'll embody the soul of NOLA while managing check-ins, handling inquiries, and ensuring seamless operations. If you thrive in fast-paced environments and love making people smile, this role is your gateway to the city's vibrant culture and career growth.
Responsibilities
- Efficiently manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Provide local recommendations to enhance guest experiences
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of New Orleans attractions and transportation
- Valid Louisiana hospitality alcohol certification (TIPS)
- Fluent English; bilingual Spanish/French a plus
- Flexible availability including nights, weekends, and holidays