Job Description
Join the premier hospitality team at The Plaza Hotel Kansas City. We are currently seeking enthusiastic and dedicated individuals to join our front-of-house staff. This is an excellent opportunity for individuals looking to start a rewarding career in the hotel industry with no prior experience required.
As a member of our team, you will be the face of our brand, ensuring every guest feels welcomed and valued. We pride ourselves on our commitment to excellence and provide comprehensive on-the-job training to help you succeed.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures with a smile.
- Maintain the cleanliness and organization of the front desk, lobby, and public areas.
- Answer incoming calls and respond to guest inquiries regarding services, amenities, and local attractions.
- Handle guest requests, complaints, and special arrangements efficiently and professionally.
- Cash handling and basic accounting duties for daily transactions.
- Collaborate with housekeeping and maintenance staff to ensure the hotel meets high standards of quality.
- Provide recommendations and information to guests to enhance their stay experience.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- A positive attitude and willingness to learn new skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physical ability to stand for extended periods and lift moderate weights.
- Proficiency in using standard computer software and point-of-sale systems.