Job Description
Join our award-winning hospitality team at Grand Summit Hotels in the heart of Colorado Springs! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury mountain resort. Immediate full-time positions available with competitive benefits, career growth opportunities, and a vibrant work environment. If you're passionate about service and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and maintain accurate financial records
- Operate PMS systems (e.g., Opera, Marriott) and office equipment
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Colorado driver's license preferred
- Basic knowledge of Colorado Springs attractions and transportation
- High school diploma or equivalent required
- Fluency in English; Spanish proficiency a plus