Job Description
Join our award-winning hospitality team at Grand Plaza Hotel & Suites, where exceptional service meets Midwestern charm. We're urgently seeking charismatic Front Desk Agents to create memorable experiences for our guests in Kansas City and Illinois. If you thrive in fast-paced environments and possess a passion for hospitality, this is your opportunity to shine. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of the Midwest's most vibrant cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Operate property management systems (e.g., Opera, Marriott Bonvoy)
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license (for Illinois property visits)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Kansas City and Illinois tourism attractions
- High school diploma or equivalent required