Job Description
Join the Heart of Boston's Hospitality Scene
The Bostonian Luxury Hotel is currently seeking enthusiastic and detail-oriented individuals to join our Front Office team as Front Desk Agents. If you are looking for an entry-level opportunity to launch a successful career in the luxury hospitality industry, this is the perfect role for you. We offer comprehensive training and a supportive environment where you can grow your skills.
Why Join Us?
- Competitive salary with performance bonuses.
- Free employee meals and parking.
- Generous employee travel discounts worldwide.
- Career advancement opportunities within our global hotel network.
- Health, dental, and vision insurance.
Don't let a lack of experience hold you back. We value attitude and work ethic over prior hotel history. Apply today to start your journey in the hospitality industry.
Responsibilities
- Greet guests warmly and check them in/out efficiently using our Property Management System (PMS).
- Answer incoming calls and emails promptly, answering questions regarding hotel amenities and local Boston attractions.
- Handle guest requests, from wake-up calls to room service orders, with the utmost professionalism.
- Assist in maintaining the lobby area to ensure a pristine and welcoming environment.
- Process payments and reconcile daily cash and credit reports.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- No prior hospitality experience required; we provide full training.
- Strong communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Basic computer proficiency and typing skills.
- Ability to stand for extended periods and lift light objects (up to 20 lbs).
- High school diploma or equivalent required.