Job Description
Join the Grand Plaza Hotel, Atlanta's premier luxury destination, where exceptional service meets Southern hospitality. We're seeking dynamic Front Desk Agents to deliver unforgettable guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in the heart of Georgia's bustling capital.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservation inquiries and room assignments
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS)
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software
- Basic math and cash handling abilities
- Georgia hospitality certification preferred