Job Description
Join our award-winning team at Grand Miami Hotel and launch your hospitality career! We're seeking enthusiastic Front Desk Agents with no prior experience to deliver exceptional guest experiences in the heart of Miami. As a key first point of contact, you'll embody our commitment to excellence while enjoying comprehensive training, growth opportunities, and a vibrant work environment. Perfect for career changers, recent graduates, or anyone passionate about service – no experience needed, just a positive attitude and eagerness to learn!
Responsibilities
- Efficiently manage guest check-ins, check-outs, and room assignments
- Handle reservations via phone, email, and in-person with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Utilize property management systems (training provided)
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Exceptional problem-solving abilities
- Basic computer proficiency
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and team-oriented mindset
- Willingness to learn hospitality systems and protocols
- No prior experience required – training provided