Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Resort Hotels! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our guests. No prior experience is required – we provide comprehensive training and career growth opportunities. If you're passionate about service and ready to launch your career in Florida's vibrant tourism industry, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Professional appearance and demeanor
- Ability to work flexible shifts (nights, weekends, holidays)
- Problem-solving aptitude and attention to detail
- Valid Florida driver's license (if required for errands)
- Positive attitude and team player mentality