Job Description
Are you looking for a stable career in the dynamic hospitality industry? Grand Plaza Hotels & Resorts is currently seeking enthusiastic, guest-focused individuals to join our team as a Front Desk Associate. We are an equal opportunity employer committed to diversity and inclusion. Whether you are entering the workforce for the first time or looking for a fresh start, we provide comprehensive on-the-job training and a supportive environment to help you succeed.
Why Join Our Team?
- Immediate Hiring: We are looking to fill this position immediately.
- No Experience Required: We provide on-the-job training and mentorship.
- Competitive Pay: $16.00 - $20.00 per hour depending on experience.
- Growth Opportunities: Clear pathways for career advancement within our luxury hotel chain.
As the face of our hotel, you will play a crucial role in ensuring our guests have a memorable stay. If you have a positive attitude, a strong work ethic, and a desire to learn, we want to meet you!
Responsibilities
- Check guests in and out of the hotel efficiently and accurately using our property management system.
- Handle guest inquiries, complaints, and special requests with a professional and friendly demeanor.
- Process payments and manage room reservations to ensure billing accuracy.
- Answer incoming phone calls and route them to the appropriate department or extension promptly.
- Assist with maintaining the cleanliness, organization, and professional appearance of the front desk area and lobby.
- Monitor security cameras and ensure the safety and security of guests and property at all times.
- Perform light administrative duties such as filing, data entry, and mailing correspondence.
Qualifications
- Must be at least 18 years of age.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and ability to remain calm under pressure.
- Reliable transportation is required.
- Professional appearance and grooming standards.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Basic computer proficiency is a plus but not required.