Job Description
Welcome to The Grand Azure Hotel, where luxury meets hospitality. We are currently seeking a dedicated and charismatic Guest Services Representative to join our dynamic front-of-house team in the heart of New York City. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you.
In this entry-level position, you will be the first point of contact for our esteemed guests, ensuring their stay is seamless, comfortable, and truly memorable. We offer comprehensive training, competitive benefits, and a clear career path within the hospitality industry.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Free meals during shifts.
- Employee discount on hotel stays and dining.
- Opportunities for rapid career advancement.
Take the next step in your hospitality career with The Grand Azure Hotel today.
Responsibilities
- Greet guests warmly upon arrival and departure, providing a personalized welcome experience.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest requests, complaints, and special arrangements with patience and professionalism.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and reconcile daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, hospitality, or retail is a plus but not mandatory (Entry Level).
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and basic computer literacy.
- Ability to stand for extended periods and work a flexible schedule, including weekends and holidays.
- A positive attitude and a genuine desire to help others.