Job Description
Join our award-winning team at Grand Wichita Hotel as a Front Desk Agent and launch your hospitality career! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. This entry-level position offers comprehensive training, growth opportunities, and a vibrant work environment in the heart of Wichita.
As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our competitive benefits package includes health insurance, paid time off, and employee discounts. No experience required – we provide all necessary training!
Responsibilities
- Efficiently manage guest check-ins/check-outs using our PMS system
- Handle reservation inquiries and modify bookings in real-time
- Resolve guest complaints promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and team-oriented mindset
- Previous customer service experience (preferred but not required)
- Valid driver's license (for local errands)