Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking energetic professionals to create memorable guest experiences during our busiest weekend shifts. This role combines exceptional customer service with operational excellence in a fast-paced luxury hotel environment.
What We Offer:
- Competitive weekend shift premium pay
- Flexible scheduling (Sat/Sun shifts)
- Comprehensive training program
- Employee discounts on hotel services
- Growth opportunities within the hospitality industry
Responsibilities
- Manage guest check-in/check-out processes with precision
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using company protocols
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing systems
- Process payments and manage cash drawer operations
- Uphold brand standards for cleanliness and safety
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Weekend availability (Saturday & Sunday required)
- High school diploma or equivalent