Job Description
Join our award-winning hospitality team at the Grand Horizon Hotel in vibrant Charlotte, NC! We're seeking passionate professionals to deliver exceptional guest experiences in our luxury downtown property. As a Front Desk Agent, you'll be the heart of our operations, ensuring seamless check-ins, personalized service, and memorable stays for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing hotel markets.
Our culture thrives on excellence, teamwork, and innovation. You'll work alongside industry experts in a state-of-the-art facility with stunning city views. We invest in your development through continuous training programs and advancement pathways to management roles. Whether you're a hospitality veteran or rising talent, we provide the tools and environment to thrive.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservations, inquiries, and special requests with exceptional service
- Resolve guest concerns promptly and professionally to maintain high satisfaction
- Collaborate with housekeeping, maintenance, and F&B teams for operational excellence
- Utilize property management systems to maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experience and revenue
- Process payments and maintain accurate cash handling procedures
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Valid North Carolina driver's license may be required
- Ability to stand for extended periods and lift 25 lbs occasionally