Job Description
Are you a people person looking for an exciting career in hospitality? Horizon Hospitality Solutions is currently seeking a dedicated Front Desk Agent to join our growing team in Orlando, Florida.
We are proud to offer a no experience required environment where your potential is valued more than your resume. If you possess a warm personality, excellent communication skills, and a desire to learn, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00)
- Full benefits package including health, dental, and vision
- Opportunities for career advancement within the hospitality sector
- A supportive and team-oriented work culture
Don't let a lack of experience hold you back from a rewarding career. Start your journey with us today!
Responsibilities
- Welcoming and greeting guests warmly upon arrival, ensuring a positive first impression.
- Managing the front desk operations, including check-in, check-out, and room assignments.
- Answering and directing incoming phone calls and emails efficiently.
- Assisting guests with inquiries regarding local attractions, dining, and services.
- Maintaining the cleanliness and organization of the reception area and lobby.
- Resolving guest complaints or issues promptly and professionally.
- Processing payments and managing cash handling accurately.
Qualifications
- High school diploma or GED is preferred but not mandatory.
- Previous customer service or reception experience is a plus, but not required.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and demeanor.
- Basic computer literacy and familiarity with property management systems.
- Ability to work flexible hours, including weekends and holidays.
- Strong attention to detail and problem-solving abilities.