Job Description
Join our award-winning hospitality team at Grand Hotel Austin! We're seeking passionate individuals to create memorable guest experiences as Front Desk Agents. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Texas' most vibrant cities.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes
- Manage reservations and handle guest inquiries with professionalism
- Operate hotel management systems and process payments accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain security protocols and confidential guest information
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including nights/weekends
- Valid Texas driver's license preferred