Job Description
Join our award-winning hospitality team at Coastal Sands Resort, where ocean views and vibrant energy collide! We're seeking passionate individuals to deliver exceptional guest experiences as our new Front Desk Agents. No prior hotel experience required—just your enthusiasm and dedication to creating memorable stays. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of Virginia Beach's premier destinations.
Responsibilities
- Warmly welcome guests and manage seamless check-in/check-out processes
- Handle reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain accurate guest records
- Operate hotel management systems (PMS training provided)
- Uphold resort standards for cleanliness and safety protocols
- Collaborate with team members to optimize guest satisfaction
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, point-of-sale systems)
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Attention to detail and organizational abilities
- Valid driver's license (preferred for errands)