Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel! We're seeking a dynamic Front Desk Agent to create memorable experiences for our guests in the heart of Albuquerque. This part-time role offers flexible scheduling and opportunities for career growth in a supportive environment. If you're passionate about exceptional service and thrive in fast-paced settings, we encourage you to apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive guest interactions
- Assist with luggage and transportation arrangements
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with reservation software (e.g., Opera, PMS)
- Ability to multitask in high-pressure situations
- Basic knowledge of Albuquerque attractions and services
- Flexible availability including evenings/weekends
- High school diploma or equivalent required
- Valid driver's license (if handling guest transportation)