Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career in the heart of Philadelphia! We're seeking energetic, customer-focused individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. This entry-level position offers comprehensive training, competitive benefits, and clear pathways for advancement. If you're passionate about creating memorable moments and thrive in dynamic environments, apply today to become the welcoming face of our premium hotel.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Monitor security procedures and emergency protocols
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Flexibility to work evenings, weekends, and holidays
- Previous customer service experience preferred
- Ability to stand for extended periods and lift 25 lbs
- Valid Pennsylvania driver's license (if required for errands)