Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career in the heart of Detroit! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No experience necessary – we provide comprehensive training to ensure your success. Enjoy a dynamic work environment with growth opportunities, competitive benefits, and the chance to showcase your exceptional service skills in one of Michigan's most vibrant cities.
Responsibilities
- Greet and check in guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly
- Maintain accurate records using hotel management software
- Collaborate with housekeeping and maintenance teams
- Process payments and manage cash transactions
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient with basic computer applications
- Positive attitude and customer service mindset
- Ability to work flexible shifts including weekends
- Detail-oriented with problem-solving aptitude