Job Description
Join our award-winning team as a Front Desk Agent at Grandview Hospitality Group in vibrant downtown Minneapolis! We're seeking enthusiastic individuals to be the first point of contact for our guests, delivering exceptional service that creates memorable experiences. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a supportive team environment in one of Minnesota's most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Assist with basic administrative duties including filing and data entry
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Positive attitude with a passion for hospitality
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including weekends and holidays
- Valid driver's license preferred