Job Description
Join the Legend. The Broadmoor is a National Historic Landmark and consistently ranked among the world's best hotels. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team in Colorado Springs.
As a Front Desk Agent, you will be the face of The Broadmoor. You will welcome guests to their home away from home, ensuring every interaction is warm, professional, and memorable. We offer a unique work environment where you can grow your career in luxury hospitality while enjoying competitive compensation and daily pay options.
Why Join Us?
- Daily Pay Option: Access your earnings when you need them.
- Premium Benefits: Comprehensive medical, dental, and vision plans.
- Perks: Employee dining discounts, room credits, and complimentary parking.
- Career Growth: Extensive training and clear pathways for advancement.
Be part of a team that defines excellence in the hospitality industry.
Responsibilities
- Check guests in and out of the hotel efficiently using the Opera PMS system.
- Handle all front desk inquiries, including directions, restaurant reservations, and local recommendations.
- Process payments and manage folios with accuracy and attention to detail.
- Resolve guest complaints or issues promptly to ensure 100% guest satisfaction.
- Maintain the professional appearance and organization of the front desk area and lobby.
- Assist with lobby check-in and valet coordination during peak hours.
- Communicate effectively with housekeeping, engineering, and culinary teams.
Qualifications
- High school diploma or GED required; hospitality degree is a plus.
- Minimum of 1-2 years of experience in front desk operations or luxury hospitality.
- Proficiency in Microsoft Office Suite and Opera PMS (preferred).
- Strong verbal and written communication skills with a polished phone manner.
- Ability to stand and move around the lobby area for extended periods.
- Flexibility to work varying shifts, including nights, weekends, and holidays.