Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of San Jose! We're seeking a charismatic professional to create unforgettable guest experiences while ensuring seamless hotel operations. This part-time role offers flexible scheduling and growth opportunities in the dynamic hospitality industry. Enjoy competitive compensation, comprehensive training, and a vibrant work culture that values excellence and teamwork.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Utilize hotel management systems (Opera, Fidelio) for accurate record-keeping
- Handle emergency situations calmly and according to established protocols
- Upsell amenities and services to enhance guest satisfaction and revenue
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required