Job Description
Join the Premier Team in Oakland!
We are currently seeking a professional and detail-oriented Front Desk Agent to join our night shift team. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to meet you. We offer competitive compensation, comprehensive benefits, and a vibrant work culture.
Why Work With Us?
• Competitive hourly rate ($18 - $22)
• Comprehensive health, dental, and vision insurance
• Employee discount program
• Opportunities for career advancement within the hospitality industry
As the face of our brand during the evening hours, you will ensure our guests feel safe, welcome, and well-cared for. Apply today to start your journey with us!
Responsibilities
- Greet and Welcome: Welcome guests warmly upon arrival and assist with check-in/check-out procedures efficiently and accurately.
- Guest Relations: Address guest inquiries, resolve complaints, and provide information about local attractions, amenities, and services to ensure a memorable stay.
- Security & Safety: Monitor building access, verify identification, and ensure the safety and security of guests and property during the night shift.
- Operations Support: Perform night audit duties, including reconciling accounts, preparing daily reports, and managing cash handling.
- Communication: Liaise effectively with housekeeping, maintenance, and security teams to coordinate guest needs and facility upkeep.
- Professionalism: Maintain a professional appearance and demeanor at all times, adhering to company policies and standards.
Qualifications
- Experience: Previous experience as a Front Desk Agent, Concierge, or in a customer service role is highly preferred.
- Availability: Must be available to work nights, weekends, and holidays as required.
- Skills: Strong verbal and written communication skills with a focus on hospitality.
- Technical: Proficient in MS Office Suite and property management software (e.g., Opera, FrontDesk).
- Education: High school diploma or GED required.
- Attributes: Ability to work independently with minimal supervision and remain calm under pressure.