Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets hospitality excellence! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of Sacramento. This part-time role offers flexible hours, competitive pay, and opportunities for growth in a dynamic environment. If you thrive in fast-paced settings and have a passion for exceptional service, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- 1+ years hospitality or customer service experience
- Proficiency in hotel reservation systems (e.g., Opera)
- Exceptional communication and multitasking skills
- Ability to work evenings, weekends, and holidays
- Basic math and cash handling abilities
- Positive attitude under pressure