Job Description
Join our award-winning team at Grand Plaza Hotel Chicago, where luxury meets Midwestern hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our global hospitality network. You'll work in our iconic downtown location steps from Millennium Park, surrounded by Chicago's vibrant culture. Enjoy employee discounts, wellness programs, and a supportive team environment that celebrates excellence.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures and concierge services
- Manage reservation systems, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star conflict resolution framework
- Collaborate with housekeeping, valet, and F&B teams to ensure seamless operations
- Upsell premium services and amenities to maximize revenue and guest satisfaction
- Maintain accurate guest preference profiles for personalized future stays
- Execute emergency response protocols and safety procedures as needed
Qualifications
- Minimum 2 years luxury hotel front desk or high-end customer service experience
- Proficiency in Opera PMS and other hospitality software systems
- Exceptional communication skills in English; multilingual abilities preferred
- Valid Illinois driver's license with clean driving record (required for valet coordination)
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail
- Professional appearance and polished interpersonal demeanor
- First Aid/CPR certification preferred