Job Description
Join Our Elite Team in Austin, TX!
We are currently seeking a highly motivated and professional Front Desk Agent to join our award-winning hospitality team. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to meet you. This is an immediate hire opportunity with a competitive benefits package.
As the face of our property, you will be responsible for ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive until they depart.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests with a warm, professional demeanor.
- Manage incoming calls, emails, and inquiries promptly to ensure top-tier communication standards.
- Resolve guest complaints and issues with patience and diplomacy, escalating complex matters to management when necessary.
- Maintain a pristine lobby area, including greeting guests at the front desk and assisting with directions or local recommendations.
- Process payments accurately and handle cash handling procedures in strict adherence to company policies.
- Assist with administrative duties such as filing, data entry, and maintaining the guest history database.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and property upkeep.
Qualifications
- High school diploma or GED required; hospitality or customer service degree preferred.
- Minimum of 1-2 years of experience in a front desk, concierge, or reception role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management systems (e.g., Opera, Smith Travel).
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including weekends, holidays, and overnights.
- Professional appearance and a positive, service-oriented attitude.
- Ability to stand for extended periods and lift moderate weights when necessary.