Job Description
Are you looking to start a rewarding career in the hospitality industry? Horizon Hospitality Solutions is currently seeking enthusiastic and organized individuals to join our team as Front Desk Agents.
We are proud to offer no experience required positions for candidates who possess a positive attitude, strong work ethic, and a passion for serving guests. If you are a people-person with a knack for organization, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a welcoming and smooth experience from check-in to check-out. This is an excellent opportunity for recent graduates or anyone looking to enter the service sector.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently using property management software.
- Answer phone calls and emails promptly, responding to inquiries and directing calls as necessary.
- Handle guest requests, complaints, and feedback with professionalism and empathy.
- Process payments and manage cash transactions accurately and securely.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with administrative tasks such as filing, data entry, and mail sorting.
Qualifications
- High school diploma or GED equivalent required.
- No prior experience necessary; we provide comprehensive on-the-job training.
- Excellent verbal communication and interpersonal skills.
- Proficiency in basic computer operations and Microsoft Office Suite.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A friendly, approachable, and professional demeanor.
- Strong problem-solving skills and attention to detail.