Job Description
Join our award-winning luxury hotel in the heart of Atlanta as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences while managing check-in/check-out processes, reservations, and inquiries. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in Atlanta's vibrant hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, concierge, and maintenance departments
- Execute upselling strategies for room upgrades and hotel amenities
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 2 years front desk experience in luxury hotel environment
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced situations
- Valid Georgia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational abilities
- Professional appearance and positive demeanor