Job Description
Join our award-winning team at the Grand Houston as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift work. Enjoy competitive pay, complimentary employee benefits, and opportunities for career growth in the heart of Houston's vibrant hospitality scene.
What We Offer:
• Flexible scheduling with day/night/weekend shifts
• Paid training and development programs
• Employee discounts on hotel services
• Positive, team-oriented work environment
Responsibilities
- Provide warm, personalized guest check-in/check-out experiences
- Manage reservation systems and room assignments with precision
- Handle guest inquiries, requests, and conflict resolution
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards for cleanliness and professional appearance
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera/PMS property management systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts, including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid Texas driver's license (for valet duties)
- Ability to stand for extended periods and lift 25 lbs