Job Description
Join our dynamic hospitality team at the Minneapolis Grand Hotel, where we prioritize exceptional guest experiences and employee satisfaction! We're seeking enthusiastic Front Desk Agents to deliver 5-star service in a fast-paced environment. Enjoy the flexibility of shift work with daily pay options—get paid for every shift you work! Our competitive hourly rates start at $16-$20, plus opportunities for tips and growth. Located in the vibrant heart of downtown Minneapolis, you'll be at the center of the city's action while building valuable skills in customer service, reservation management, and problem-solving. Apply today and start earning tomorrow!
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using hotel software
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain financial transaction logs
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency in reservation systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods