Job Description
Join our award-winning hospitality team at Grand Hotel Nashville! We're seeking passionate individuals to deliver exceptional guest experiences as Front Desk Agents. This entry-level role is your gateway to a thriving career in Nashville's vibrant hospitality scene. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments accurately
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Uphold brand standards through exceptional service
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with MS Office suite
- Attention to detail and multitasking ability
- Positive attitude and team player mentality