Job Description
Join our award-winning team at Grand Hotel Wichita as a Front Desk Agent! We're seeking a dynamic hospitality professional to create unforgettable guest experiences. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth in a luxury hotel environment. If you thrive in fast-paced settings and excel at customer service, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to guests
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency in PMS systems (e.g., Opera, Sabre)
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Basic math and cash handling abilities