Job Description
Join our award-winning hospitality team at Oceanview Hotel & Resort, a premier waterfront destination in Long Beach! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing our coastal charm. This full-time role offers competitive pay, flexible shift schedules, and growth opportunities in a luxury environment. If you thrive in fast-paced settings, possess impeccable communication skills, and want to be part of a team that celebrates excellence, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accurate records
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Process payments and manage cash handling procedures according to company policies
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license and reliable transportation
- Basic mathematical aptitude for financial transactions
- Ability to stand for extended periods and lift up to 25 lbs