Job Description
Join Grand Plaza Hospitality's dynamic team as a Night Shift Hotel Associate! We're seeking dedicated professionals to ensure exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in a fast-paced environment and want to grow their hospitality career in Columbus, Ohio. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning hotel chain.
Responsibilities
- Provide exceptional front desk service including check-ins, check-outs, and guest assistance
- Monitor security systems and ensure guest safety throughout the night
- Coordinate with housekeeping and maintenance teams for room readiness
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Manage cash handling and point-of-sale transactions accurately
- Conduct nightly property inspections and report maintenance needs
- Maintain detailed logs of guest interactions and property activities
Qualifications
- Previous hotel or hospitality experience preferred
- Strong customer service and communication skills
- Ability to work independently and make sound decisions
- Basic computer proficiency with reservation systems
- Flexibility to work weekends, holidays, and overnight shifts
- Valid Ohio driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Must pass background check and drug screening