Job Description
Join our award-winning team as a Front Desk Agent at Coastal View Hotel, where luxury meets coastal charm in the heart of San Diego! As the first point of contact for our discerning guests, you'll create unforgettable experiences through exceptional service and local expertise. We're seeking a charismatic professional to elevate our guest experience while advancing your hospitality career in America's Finest City.
Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our renowned hotel group. If you're passionate about hospitality and thrive in dynamic environments, apply now to become part of San Diego's premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing operations with precision
- Act as local ambassador providing curated recommendations for San Diego attractions
- Coordinate seamlessly with housekeeping, maintenance, and valet teams
- Utilize property management systems to optimize occupancy and revenue
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 2 years front desk or high-end customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Strong problem-solving abilities with attention to detail
- Availability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Knowledge of San Diego tourism landscape and local attractions
- Ability to multitask efficiently in fast-paced environments