Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Houston! We're seeking a charismatic professional to deliver exceptional guest experiences at our luxury downtown property. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our renowned hospitality brand. If you're passionate about creating memorable moments and thrive in fast-paced environments, apply today to become the face of our hotel!
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate housekeeping and maintenance requests efficiently
- Process payments and maintain accurate financial records
- Collaborate with concierge and security teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 2 years front desk or customer service experience in hospitality
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and polished interpersonal demeanor