Job Description
Launch your hospitality career with us! Grand Hotel Indianapolis is seeking a dynamic Entry Level Front Desk Agent to be the heart of our guest experience. No prior experience required—we provide comprehensive training! If you're passionate about customer service and eager to grow in the hotel industry, this is your perfect starting point. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-in/check-out processes
- Handle reservations and inquiries via phone, email, and in-person
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local area recommendations and assistance
- Uphold brand standards through exceptional service
Qualifications
- No experience necessary—training provided!
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including nights/weekends