Job Description
Are you a people person looking for a rewarding career in hospitality? City Center Hotels & Suites is currently seeking a dedicated Front Desk Agent to join our growing team in the heart of New Orleans.
Why Choose Us?
- Daily Pay Option: Get paid the same day you work (subject to terms).
- No Experience Necessary: We provide full training for the right candidates.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
We pride ourselves on delivering exceptional guest experiences and are looking for individuals who share our passion for service excellence.
Responsibilities
- Check guests in and out efficiently, ensuring all required paperwork and payments are processed accurately.
- Answer incoming phone calls and emails, directing inquiries to the appropriate department or answering them directly.
- Manage the front desk lobby area, ensuring it is clean, organized, and welcoming at all times.
- Handle guest requests and complaints with a smile, escalating complex issues to management immediately.
- Process credit card transactions and maintain accurate daily cash and credit logs.
- Assist with general hotel operations, including concierge services and luggage handling.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- High school diploma or GED equivalent is preferred but not strictly required.
- Strong interpersonal and communication skills with a friendly, professional demeanor.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer proficiency and ability to learn property management systems quickly.
- Reliable transportation and the ability to stand for extended periods.
- Must be at least 18 years of age.