Job Description
Join our award-winning luxury resort on Miami Beach as a Front Desk Agent! You'll be the first point of contact for our discerning international guests, delivering exceptional service that creates unforgettable experiences. We offer premium benefits including health insurance, paid time off, and career advancement opportunities within our global hospitality brand.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our proprietary reservation system
- Manage room assignments, upgrades, and special requests with precision
- Resolve guest concerns promptly using our 5-star service recovery protocols
- Coordinate with housekeeping, concierge, and valet departments seamlessly
- Process payments and maintain accurate financial records
- Act as destination expert for local attractions and dining recommendations
Qualifications
- Minimum 2 years luxury hospitality front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication skills in English and Spanish preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities with a service-first mindset
- Valid Florida driver's license and clean driving record
- Professional appearance and polished business etiquette