Job Description
Are you ready to elevate the guest experience in the heart of El Paso? Grand Horizon Hotels is seeking enthusiastic and detail-oriented professionals to join our team. We are currently looking for Hotel Staff Needed to ensure our guests have an unforgettable stay. We pride ourselves on a culture of excellence, offering a Weekly Pay structure and comprehensive benefits for our full-time employees.
As a key member of our hospitality team, you will be the face of our brand, responsible for creating a warm and welcoming atmosphere for travelers from around the world.
Responsibilities
- Guest Services: Greet guests upon arrival, check them in/out efficiently, and answer inquiries regarding local attractions, dining, and amenities.
- Reservations: Manage room reservations and modify bookings using the property management system (PMS).
- Problem Solving: Handle guest complaints or requests with patience and professionalism, escalating issues when necessary to ensure 100% guest satisfaction.
- Area Maintenance: Monitor the lobby and common areas to ensure they are clean, organized, and inviting at all times.
- Communication: Coordinate with housekeeping and maintenance teams to ensure room readiness and proper maintenance.
- Financial Accuracy: Process payments accurately and balance daily reports at the end of the shift.
Qualifications
- Experience: Minimum of 1 year of experience in hotel front desk operations, hospitality, or customer service.
- Skills: Strong computer proficiency with hotel management software (e.g., Opera, StayNTouch) is highly preferred.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED required.
- Attitude: A positive attitude, professional appearance, and a genuine desire to help others.