Job Description
Join our award-winning downtown Cleveland hotel as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking charismatic professionals to manage check-ins, handle reservations, and deliver exceptional service to international travelers and business guests. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Ohio's most vibrant hospitality destinations. If you thrive in fast-paced environments and possess a passion for creating memorable moments, apply today!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments and resolve billing discrepancies accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and transportation assistance
- Handle emergency situations with calm professionalism
- Maintain meticulous records of guest preferences and feedback
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere to brand standards and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic accounting knowledge and cash handling experience
- Valid Ohio driver's license preferred
- Flexible availability including weekends/holidays
- Professional appearance and polished demeanor