Job Description
Join our award-winning team at Grand Hospitality Orlando, where exceptional service meets Southern charm! We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This role offers growth opportunities in luxury hospitality while showcasing Orlando's vibrant tourism scene. Enjoy competitive benefits, paid training, and a supportive work environment in one of America's top travel destinations.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and complaints promptly while maintaining brand standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, OPERA Cloud preferred)
- Fluent English with excellent verbal/written communication skills
- Ability to multitask in fast-paced environments while maintaining composure
- Valid Florida driver's license and reliable transportation
- Availability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of hospitality industry trends and local attractions
- Proven problem-solving abilities with guest-centric approach