Job Description
Join our award-winning team at Oceanview Resort & Hotel as a Front Desk Agent and become the face of our luxury hospitality experience! We're seeking enthusiastic professionals to deliver exceptional guest services in our stunning Virginia Beach location. Enjoy competitive pay, comprehensive benefits, and immediate career growth opportunities in a dynamic coastal environment.
Responsibilities
- Provide exceptional check-in/check-out services with warm hospitality
- Manage reservations and optimize room allocations
- Resolve guest inquiries with professionalism and efficiency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- High school diploma or equivalent required
- Basic knowledge of Virginia Beach tourism attractions