Job Description
Welcome to Grandview Hospitality Group, a leader in premium hospitality experiences. We are currently seeking a charismatic and detail-oriented Front Desk Agent to join our team in Long Beach, IL. If you are passionate about creating memorable guest experiences and thrive in a dynamic environment, we invite you to apply for this immediate hire opportunity.
As the face of our establishment, you will play a pivotal role in setting the tone for every guest's stay. We pride ourselves on our exceptional service standards and are looking for individuals who share our commitment to excellence.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and ensure a seamless check-in and check-out process.
- Guest Relations: Act as the primary point of contact for guests, answering inquiries, making reservations, and resolving any issues with a positive and problem-solving attitude.
- Operations Management: Maintain the front desk area, manage multi-line phone systems, and handle cash and credit card transactions accurately and securely.
- Coordination: Communicate effectively with housekeeping and maintenance teams to ensure guest rooms are ready and any maintenance requests are addressed promptly.
- Information Sharing: Provide accurate information regarding local attractions, dining, and transportation options to enhance the guest experience.
- Administrative Tasks: Update guest profiles in the Property Management System (PMS) and handle post-stay billing and correspondence.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred, though we are willing to train the right candidate for this immediate hire.
- Education: High school diploma or equivalent required.
- Skills: Proficiency with computer systems and property management software is a plus; strong communication and interpersonal skills are essential.
- Availability: Ability to work flexible shifts, including weekends, evenings, and holidays.
- Appearance: Professional appearance and demeanor that aligns with our brand image.
- Language: Excellent English communication skills, both verbal and written.