Job Description
Join our dynamic team at Grand Hotel Nashville, where Southern hospitality meets modern luxury! We're seeking passionate Front Desk Agents to create unforgettable experiences for our guests in the heart of Music City. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy flexible schedules, competitive pay, and opportunities to grow within our award-winning hospitality group. Apply today and become part of Nashville's premier hotel experience!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet services
- Provide local recommendations and information about Nashville attractions
- Maintain a clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills