Job Description
Join our award-winning team at Grand Columbus Hotel! We're urgently seeking dynamic Hotel Front Desk Agents for immediate shift-based openings. As the first point of contact for our guests, you'll create memorable experiences while managing check-ins, reservations, and special requests. This role requires flexibility with day, evening, overnight, and weekend shifts in our downtown Columbus location.
Enjoy competitive pay, comprehensive benefits including health/dental/vision, 401k matching, free hotel stays, and career advancement opportunities. Perfect for energetic individuals who thrive in fast-paced environments!
Responsibilities
- Efficiently process guest check-ins/check-outs using Opera PMS system
- Handle guest inquiries and resolve complaints with exceptional service
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities, dining packages, and local attractions
- Maintain accurate shift reports and cash handling procedures
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Ability to stand/walk for extended periods
- Valid Ohio driver's license (if valet parking required)