Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Philadelphia location. We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our high-demand evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
As the first point of contact for our international clientele, you'll embody our brand's commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Our modern facility features state-of-the-art amenities and a supportive team environment where your contributions make a tangible impact.
Responsibilities
- Efficiently manage guest check-ins/check-outs with personalized service
- Handle reservation modifications and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and security teams for operational excellence
- Maintain accurate records using our proprietary property management system
- Execute emergency procedures for safety and security protocols
- Process payments and manage cash drawer operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and problem-solving abilities
- Flexible availability including weekends and holidays
- Valid Pennsylvania hospitality alcohol certification (or willingness to obtain)
- Basic first aid/CPR certification preferred
- Ability to stand for extended periods and lift up to 25 lbs
- Fluency in English; Spanish proficiency highly valued